Design journeys through complex systems

- 16.00-17.00 CET | Sector Event | Online

Impact Monday organised by Impact House


Design Journeys for Complex Systems is a designer’s handbook to learn systemic design tools.


About the book

Design Journeys for Complex Systems is a designer’s handbook to learn systemic design tools. The tools engage stakeholder groups in collaborative design to address complex societal systems.

Systemic design uses systems thinking and service design to address large-scale societal contexts and complex socio-technical systems. These are contexts characterized by social and technological complexity, high uncertainty, and often problematic outcomes.

Using a tour-guide metaphor, the book trains people’s mindsets and provides tools for dealing with hyper complexity, enabling the understanding of systemic problems, and building the capacity to collaborate in teams to produce action proposals.

More information on the book can be found on the Namahn website.

About the speakers

Dr. Peter Jones teaches systemic design and health service design in the MDes programmes at Toronto’s OCAD University and is a co-founder of the Systemic Design Association and the RSD Symposia series. Peter is the managing partner of the Redesign Network, an innovation research firm, leading systemic and platform design and research in healthcare, informatics, economic, and public sectors. He has published three other books, including Design for Care (2013), as well as a plethora of related research articles that can be found at

Kristel Van Ael is a business partner at Namahn, a humanity-centered design agency based in Brussels. She is the lead author of the Service Design ( and Systemic Design ( toolkits. Kristel is also co-teacher in product-service-system design and a lead teacher in systemic design at the University of Antwerp (Faculty of Design Sciences).